Thinking that your organization is performing, claiming and believing it is one thing, knowing it is something entirely different.  Performance metrics is one of the key components of the C-P-P contextual framework and borrows from that framework its underlying approach.  This service focuses on the organization’s performance, how it can be measured and, most importantly, what those measures say at any point in time.

 

As with the other C-P-P components, the client is front and center in defining the role of performance metrics in the various contexts applicable to the organization.  Our role is to work with the leadership team to bring this important component within a framework that reflects the new operating environment in which all high performance organizations are operating.  The framework provides a consistent structure that is sufficiently dynamic to adapt as conditions change, without loosing its connection with past performance data.  This is critically important because, when it comes to performance, a current snapshot is useful in describing current conditions, while the same measures within a historical view describe trends that tell the leadership team how well the organization is performing over time.

 

Our experiences with performance metrics cover activities in a variety of industries in the private and public arenas.  These include quality assurance, software development, telecommunications, security and energy.  The benefits of this service for our executive clients are many, including the ability to spot problems long before they develop into major disruptions to new initiatives, operating plans and financial projections.  They are also a key part in ensuring that external players, including service providers and suppliers of critical materials, equipment and systems are also performing.  In other words, that all critical links in the chain, internal and external, are meeting their obligations and supporting management’s objectives in costs, time, schedule, quality and all other performance measures.

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Metrics, Quality Assurance and Causal Analysis

SDS has been involved with quality assurance and root cause analysis in a variety of industries including civil nuclear energy, security and software development for many years. Our experience goes back to the 1980s and the application of ANSI standards to software developed within a nuclear quality control program. Since then, we have designed and implemented various SQA and root cause analysis software solutions and contributed detailed analysis and recommendations.

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At the heart of Quality Assurance and Causal Analysis is the type of performance data that permits the application of statistical, probability and other mathematical techniques. This approach is often augmented with qualitative information and analysis, which can provide additional support to numerical analysis results. A combination of qualitative and quantitative analysis methods have been used in various studies conducted by SDS on terrorism and the implication of terrorist decision making on policies related to business and the protection of national security infrastructure.

Custom Solution Sets and TUD
Simplicity's Custom Solution Sets concept is built on our company's established record in management consulting and software development.  Implemented using the Thorough and Urgent Delivery (TUD) approach described below, Custom Solution Sets offer our clients fast, cost effective implementation of C-P-P, services and information technology solutions.  They are particularly effective in situations, where a limited solution is required without delay, often with limited time for validation and testing. SDS uses a variety of cutting edge technologies to deliver on TUD's promise in areas related to database management.

 A typical Solution Set Implementation can take as little as two weeks.  In cases were a solution set requires more extensive development efforts, they can be implemented in phases.  This approach allows components to be deployed sooner, while other components are still in development, validation and testing.  Once deployed, Solution Sets can be quickly modified in response to market trends and changing business requirements.

Delivering Value, Faster!
Since 1989, SDS has been researching methods for delivering solutions faster and with greater quality. Our research involved a variety of tools and strategies, which initially focused on rapid development of software and databases. Over the past five years, the research coallesed around a philosophy and approach that extended beyond IT and software to expert services and management consulting. Working with AC Macris Consultants, the philosophy and approach were stardized under what we refer to as the Thorough and Urgent Delivery (TUD) method. TUD delivers accelerated ROI realization through a variety of means, including:

  1. Ensuring that benefits accrue from the earliest possible point in the engagement process,
  2. Leveraging prototyping and early deployment to validate requirements and expectations,
  3. Employing highly productive tools in areas related to information technology and performance metrics delivery,
  4. Reducing costs and the ensuring effective communications between the client and SDS teams.

In practice, TUD can deliver almost immediate returns by contributing to more effective decision making, analysis and implementation.